Individuals and Their Online Identities

The way that people interact and conduct themselves online is changing, and with the discussion surrounding privacy and social networks escalating in recent weeks, it seems that we have reached a tipping point. Pew Research recently released a study that focuses on individuals’ online identities, which takes into consideration reputation management and what people are really using online social tools…

Quality customer service is an essential task of every company that hopes to keep its customers coming back. Your customer service department is often your strongest point of contact with your customers, and a pleasant, effective experience will instill in their minds the sense that your business is one that cares about their needs and concerns. Conversely, a negative experience…

Have you ever wondered how Americans interacted with the US Government online? Much has changed in the way the US Government communicates with the general public, and as we see the government responding and sharing via social media, are we becoming more likely to reach out and attempt to shape the way they govern us, the people?

Have you ever wondered how employees at the nation’s largest corporations were using social media?

As a new business owner, it is critical that you remain on top of your game. Open courses are an excellent way for entrepreneurs to get top-shelf training from some of the best institutions in the country, completely free of charge. An open course is a collection of notes, audio/video lectures, and other materials from degree courses at a college…

Have you ever wondered what teens were really using their mobile phones for? A recent study released by Pew Internet Research has shed light on average mobile phone use among American teens. This study includes not only information regarding how much teens use their mobile phones, but what they are using them for as well, such as: to go online,…