Comments on: 3 Twitter Tips For Loving (And Supporting) Your Customers http://www.flowtown.com/blog/3-twitter-tips-for-loving-and-supporting-your-customers Just another WordPress weblog Thu, 09 Sep 2010 17:53:24 -0700 http://wordpress.org/?v=2.9.1 hourly 1 By: workwithsusanna http://www.flowtown.com/blog/3-twitter-tips-for-loving-and-supporting-your-customers/comment-page-1#comment-106 workwithsusanna Fri, 12 Feb 2010 20:19:39 +0000 http://flowtown.com/blog/?p=1180#comment-106 Great information. Engaging on Twitter is so important! Great information. Engaging on Twitter is so important!

]]> By: ethan http://www.flowtown.com/blog/3-twitter-tips-for-loving-and-supporting-your-customers/comment-page-1#comment-79 ethan Wed, 27 Jan 2010 03:57:17 +0000 http://flowtown.com/blog/?p=1180#comment-79 Thank you for pointing out... fixed ;-) Thank you for pointing out… fixed ;-)

]]> By: Jon http://www.flowtown.com/blog/3-twitter-tips-for-loving-and-supporting-your-customers/comment-page-1#comment-78 Jon Wed, 27 Jan 2010 03:04:08 +0000 http://flowtown.com/blog/?p=1180#comment-78 Another tip: When you're supposed to use the number 3, don't use the number 4. Another tip: When you're supposed to use the number 3, don't use the number 4.

]]> By: ethan http://www.flowtown.com/blog/3-twitter-tips-for-loving-and-supporting-your-customers/comment-page-1#comment-67 ethan Tue, 26 Jan 2010 23:57:17 +0000 http://flowtown.com/blog/?p=1180#comment-67 Thank you for pointing out... fixed ;-) Thank you for pointing out… fixed ;-)

]]> By: Jon http://www.flowtown.com/blog/3-twitter-tips-for-loving-and-supporting-your-customers/comment-page-1#comment-66 Jon Tue, 26 Jan 2010 23:04:08 +0000 http://flowtown.com/blog/?p=1180#comment-66 Another tip: When you're supposed to use the number 3, don't use the number 4. Another tip: When you're supposed to use the number 3, don't use the number 4.

]]> By: Lior http://www.flowtown.com/blog/3-twitter-tips-for-loving-and-supporting-your-customers/comment-page-1#comment-65 Lior Fri, 01 Jan 2010 08:42:22 +0000 http://flowtown.com/blog/?p=1180#comment-65 Excellent post, Dan. Thank you for supporting your ideas with links to relevant and compelling information on the subject. Excellent post, Dan. Thank you for supporting your ideas with links to relevant and compelling information on the subject.

]]> By: Dan Martell http://www.flowtown.com/blog/3-twitter-tips-for-loving-and-supporting-your-customers/comment-page-1#comment-64 Dan Martell Fri, 01 Jan 2010 05:19:46 +0000 http://flowtown.com/blog/?p=1180#comment-64 Thanks Sarah! Really appreciate your comment.<br><br>Another way we show love for our twitter followers giving love, is favoritting their tweets. We do this, then feature them on our site.<br><br>Obviously we can do more by engaging - which we do - but I love your suggestions.<br><br>Thanks again. Thanks Sarah! Really appreciate your comment.

Another way we show love for our twitter followers giving love, is favoritting their tweets. We do this, then feature them on our site.

Obviously we can do more by engaging – which we do – but I love your suggestions.

Thanks again.

]]> By: Sarah Keeling http://www.flowtown.com/blog/3-twitter-tips-for-loving-and-supporting-your-customers/comment-page-1#comment-63 Sarah Keeling Thu, 31 Dec 2009 23:33:57 +0000 http://flowtown.com/blog/?p=1180#comment-63 Great post Dan! I'd actually add another one that I think is overlooked, which is showing gratitude to customers who sing your praise. Best Buy customer service is great at this, in particular the @rewardzone team. BBY customers are so passionate - at least I am - that when I bought a new printer/scanner on almost all my reward zone points and tweeted about it, they replied to me publicly with a thank you for my loyalty. It felt GREAT to have my praise acknowledged instead of just my whining and went a long way for my perception of the company. <br><br>(check out my tweet from @sarahjkeeling earlier today about how excited i am about @aviahotels in savannah. no reply. @hotwire didn't respond either. big missed opportunity to engage in my book.) <br><br>Speaking of BBY though, they also really nicely handle #2 above. When we had to change the shipping address on a package we ordered online, the phone support team couldn't do it, so we tweeted asking for help, then looked into it via direct message, and voila, the package shipping address was corrected. Great post Dan! I'd actually add another one that I think is overlooked, which is showing gratitude to customers who sing your praise. Best Buy customer service is great at this, in particular the @rewardzone team. BBY customers are so passionate – at least I am – that when I bought a new printer/scanner on almost all my reward zone points and tweeted about it, they replied to me publicly with a thank you for my loyalty. It felt GREAT to have my praise acknowledged instead of just my whining and went a long way for my perception of the company.

(check out my tweet from @sarahjkeeling earlier today about how excited i am about @aviahotels in savannah. no reply. @hotwire didn't respond either. big missed opportunity to engage in my book.)

Speaking of BBY though, they also really nicely handle #2 above. When we had to change the shipping address on a package we ordered online, the phone support team couldn't do it, so we tweeted asking for help, then looked into it via direct message, and voila, the package shipping address was corrected.

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